WiseLedgerPro Last updated: November 10, 2025
These Website Terms of Use (“Terms”) govern your access to and use of the website wiseledgerpro.com (the “Website”), which is operated by WiseLedgerPro (“WiseLedgerPro”, “we”, “us”, “our”).
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
WiseLedgerPro
Business Number (BN): 138855289
Address: 5000 Yonge St #1901, North York, ON M2N 0A7, Canada
Phone: +1 416 628 3859 (+14166283859)
Email: info@wiseledgerpro.com
WiseLedgerPro provides accounting, bookkeeping, tax, and related services primarily to small businesses in Canada.
The content on this Website is provided for general informational purposes only. It is not intended to be, and should not be relied upon as:
accounting advice
tax advice
legal advice
financial or investment advice
You should not act or refrain from acting based solely on information from this Website. Before making any decision or taking action that could affect your business or finances, you should consult a qualified professional and obtain advice tailored to your situation.
Your use of the Website does not create an accountant–client, advisor–client, or any other professional relationship between you and WiseLedgerPro.
Viewing the Website, downloading materials, or submitting basic contact information does not, by itself, mean that you have engaged us to provide services.
An engagement with WiseLedgerPro is formed only when:
we confirm in writing that we accept you as a client, and
you receive and agree to a written engagement letter, proposal, or similar agreement, and/or
you pay a retainer or invoice clearly associated with a specific service engagement.
Separate written terms and conditions will govern our professional services relationships with clients.
You may use the Website only if you:
are at least the age of majority in your province or territory of residence, and
can enter into a legally binding agreement.
You agree not to:
use the Website for any unlawful, fraudulent, or abusive purpose
attempt to gain unauthorized access to any systems or networks connected to the Website
interfere with or disrupt the operation of the Website
upload or transmit any harmful code, malware, or similar materials
use automated tools (such as bots or scrapers) to access the Website in a manner that imposes an unreasonable load on our infrastructure
We may suspend or terminate your access to the Website if we believe you have violated these Terms or applicable law.
Unless otherwise indicated, all content on the Website, including text, graphics, logos, icons, images, and the overall design and layout, is owned by WiseLedgerPro or our licensors and is protected by copyright and other intellectual property laws.
Subject to these Terms, you are granted a limited, non-exclusive, non-transferable license to:
view the Website and its content for your personal or internal business use only
print or download reasonable portions of the content for your own records, provided that you do not remove any copyright or proprietary notices
You may not:
reproduce, modify, distribute, republish, or publicly display any Website content for commercial purposes without our prior written consent
use our trademarks, service marks, or logos without express written permission
If you submit any information, questions, comments, or content through contact forms, email, or other means (“Submissions”):
you represent that the information is accurate and that you have the right to share it
you understand that email and online communication may not be fully secure and should not be used to send highly sensitive information unless we explicitly instruct otherwise
We may retain communications as necessary to respond to your inquiries, manage our relationship with you, and comply with legal obligations.
Submissions are also handled in accordance with our Privacy Policy.
The Website may reference or integrate with third-party services, software, or resources (for example, scheduling tools or analytics), and may mention external websites or organizations for informational purposes.
WiseLedgerPro does not control and is not responsible for:
the content, accuracy, or availability of any third-party sites or services
any use of your information by such third parties
Your use of any third-party services is at your own risk and subject to the terms and policies of those providers.
Your use of the Website is also subject to our Privacy Policy and Cookie Policy, which describe how we collect, use, and disclose personal information and how we use cookies and similar technologies.
By using the Website, you acknowledge that you have read and understand those policies.
The Website and its content are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied.
Without limiting the generality of the foregoing, we do not warrant that:
the Website will be available at all times or without interruption
the Website or any content is accurate, complete, current, or free from errors
the Website or its servers are free from viruses or other harmful components
Any reliance you place on the Website or its content is at your own risk.
To the fullest extent permitted by applicable law:
WiseLedgerPro and its owners, officers, employees, contractors, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of, or inability to use, the Website or its content, even if advised of the possibility of such damages.
Our total aggregate liability for any claim related to your use of the Website will be limited to the greater of (i) one hundred Canadian dollars (CAD 100) or (ii) the amount you have paid (if any) to use the Website in the twelve (12) months preceding the claim.
Some jurisdictions do not allow exclusion of certain damages or limitations of liability. In such cases, the above limitations apply to the maximum extent permitted by law.
You agree to indemnify and hold harmless WiseLedgerPro and its owners, officers, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
your use of the Website
your violation of these Terms
your violation of any law or any third-party rights
These Terms and your use of the Website are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without giving effect to any conflict of law principles.
You agree that any dispute arising out of or relating to these Terms or the Website will be subject to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in Toronto, Ontario, Canada.
We may modify, suspend, or discontinue any aspect of the Website at any time, without prior notice.
We may also update these Terms from time to time. The “Last updated” date at the top of this page indicates when they were most recently revised. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be applied to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy, Cookie Policy, and any other legal notices on the Website, constitute the entire agreement between you and WiseLedgerPro regarding your use of the Website.
If you have questions about these Terms, please contact us at:
WiseLedgerPro
5000 Yonge St #1901
North York, ON M2N 0A7, Canada
Phone: +1 416 628 3859 (+14166283859)
Email: info@wiseledgerpro.com
WiseLedgerPro Last updated: November 10, 2025
This Service Cancellation and Refund Policy (the “Policy”) explains how WiseLedgerPro handles cancellations, rescheduling, and refunds for our professional services. This Policy applies in addition to any specific terms contained in your engagement letter, proposal, or service agreement with us.
Where there is any conflict, the terms of your signed engagement letter or service agreement will generally prevail, subject to applicable law.
WiseLedgerPro provides professional accounting, bookkeeping, tax, payroll, and related advisory services. These services are often:
customized to your business
time-sensitive
dependent on information and deadlines outside our control (for example, tax filing dates and government processing)
Because of this, we do not treat services in the same way as goods or products. In many cases, fees relate to time, expertise, and work performed rather than a physical deliverable.
You engage WiseLedgerPro to provide services when one or more of the following occur:
you sign an engagement letter, proposal, or service agreement
you accept an offer from us in writing (including by email)
you pay a retainer or invoice that clearly relates to a particular scope of services
Once engaged, the scope, fees, and timelines of the engagement are governed by the relevant engagement letter or agreement and this Policy.
If you cancel a project-based or one-time service before we have started substantive work:
we will generally refund any retainer or prepayment you have made,
minus any reasonable non-recoverable costs already incurred (for example, payment processing fees or third-party charges).
We will confirm the amount of work performed and any costs incurred at the time of cancellation.
If you cancel a project-based or one-time service after we have started work:
you will remain responsible for fees for work performed up to the effective date of cancellation (for example, hours spent, analysis completed, draft documents prepared), and
where you have prepaid more than the value of the work performed, we may issue a partial refund of the unused portion or apply it as a credit against future services, at our discretion unless otherwise required by law.
Once a service has been substantially or fully completed (for example, financial statements prepared, books reconciled, or tax returns filed):
fees for completed work are generally non-refundable,
except where applicable law requires otherwise or where we determine, in our discretion, that a refund or credit is appropriate.
If you are dissatisfied, please contact us so we can review the situation and discuss possible solutions (for example, clarifications, corrections, or additional work).
For ongoing bookkeeping, accounting, or similar recurring services (for example, monthly or quarterly packages):
you may cancel your plan by providing us with written notice (for example, by email)
unless otherwise specified in your engagement letter, we ask for at least 30 days’ notice before the next billing cycle
In general:
fees already invoiced or paid for past service periods are non-refundable,
fees for the upcoming period may still be charged if notice is received after the cutoff date specified in your engagement letter,
if you have prepaid for future service periods, we will review the remaining work and either provide services through the prepaid period or, where appropriate, apply a pro-rated refund or credit for unperformed services, subject to the terms of your engagement and applicable law.
If you need to reschedule a planned meeting, deadline, or milestone:
please notify us as soon as possible, and
we will make reasonable efforts to accommodate changes, subject to our availability and other commitments.
If delays are caused by late or incomplete information from you or third parties (for example, missing documents, bank statements, or government correspondence):
we may need to adjust timelines and fees,
we are not responsible for missed filing deadlines, penalties, or interest arising from delays outside our control.
We may suspend or terminate services if:
you fail to provide necessary information or cooperation,
you do not pay fees when due,
a conflict of interest arises that cannot be resolved,
we are required by law or professional standards to withdraw, or
continuing the engagement would be inappropriate, unlawful, or inconsistent with our professional obligations.
If we cancel or suspend services and you have prepaid for work not yet performed:
we will refund or credit any unearned portion of prepaid fees,
except where fees relate to work already performed or committed third-party costs.
We take care to provide accurate and professional services. If you believe there has been an error or problem with our work:
you should contact us promptly with details, and
we will review the matter and, where appropriate, correct the error or provide additional clarification or work.
If we determine that a material error has occurred due to our actions and cannot reasonably be corrected:
we may offer an adjustment, partial refund, or service credit,
subject to the limitations and exclusions in this Policy and in your engagement agreement.
Nothing in this Policy limits any rights you may have under applicable laws, including consumer protection laws that may require refunds in certain circumstances (for example, where there has been misrepresentation or unfair practices).
The following amounts are generally non-refundable, unless otherwise required by law or expressly stated in your engagement letter:
government fees or charges (for example, filing fees paid to tax authorities or registries) once they have been submitted
bank, credit card, or payment processing fees
charges for third-party services, subscriptions, or tools that we have purchased on your behalf
fees for work already performed, including professional time spent on analysis, preparation, review, and communication
Where a refund is approved:
we will typically process it using the same payment method you used, where reasonably possible
we aim to process approved refunds within a reasonable period (for example, within 10–15 business days), subject to payment processor timelines and any legal requirements
Any refund we provide under this Policy will be subject to applicable legal requirements, including any mandatory timelines or procedures under Ontario or Canadian law.
Our fees are based on the scope of work, complexity, and professional effort required, not on any particular outcome (for example, a specific tax refund amount or audit result).
We cannot and do not guarantee any particular results. Government agencies and other third parties make their own decisions based on their rules and review processes.
This Policy is intended to be consistent with applicable laws, including laws in Ontario that may apply to business service contracts. Nothing in this Policy is intended to limit your statutory rights.
In some cases, consumer protection laws may provide you with additional rights to cancel agreements or obtain refunds. Those rights will apply where you qualify as a consumer under the relevant legislation.
We may update this Policy from time to time to reflect changes in our services, pricing models, or legal requirements. The “Last updated” date at the top of this Policy indicates the most recent revision.
If you are an existing client, we may also provide notice of significant changes through email or as part of your next engagement.
If you have questions about this Policy, wish to cancel services, or would like to discuss a potential refund, please contact us at:
WiseLedgerPro
5000 Yonge St #1901
North York, ON M2N 0A7, Canada
Phone: +1 416 628 3859 (+14166283859)
Email: info@wiseledgerpro.com